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Success stories

Stories of success
September 2018 – money refund for the cancelled event
A consumer from Lithuania purchased 11 tickets through the ticket seller to the event organized by event organizer registered in Latvia. The event was cancelled and the consumer turned to the ticket seller and event organizer for money refund.
March 2018 – poor quality English language courses
A consumer from Lithuania saw an advertisement about English language courses for 79 EUR. It was advertised that if consumers are not satisfied with the courses they can ask for money refund.
November 2017 - the right of withdrawal
A consumer from Latvia ordered a shaving machine online from a trader registered in Lithuania. When the consumer received the ordered shaving machine, he wanted to use the right of withdrawal – in 14 days to return the item and receive back the money.

August 2017 – a baggage damaged during the flight
A registered baggage of a consumer from Lithuania was damaged during a flight from London to Vilnius. When the consumer took her baggage at Vilnius airport, she filled Property Irregularity Report, where it was stated that the baggage is damaged irreparably.
May 2017 – money refund for the faulty suitcase
A consumer from Lithuania purchased a suitcase in a store in Denmark. The suitcase broke down during his first trip while leaving the ship. The consumer turned with a complaint to the trader registered in Denmark, but got no answer.
February 2017 – deposit returned
A consumer from Lithuania saw an advertisement online that a seller based in Germany is selling a car. The consumer wanted the car and contacted the seller. They agreed about the price and 300 EUR deposit. When the consumer paid the deposit, he asked the seller to send him a contract and an invoice. The seller refused to send these documents stating that all documents will be provided to the consumer when he comes to pick up the car.
November 2016 – compensation of the additional expenses in case of a cancelled flight
A consumer from Lithuania with her husband had a flight Vilnius-Venice-Brussels. Consumer’s flight from Brussels first was delayed and after that cancelled, because of bad weather conditions. Information about the cancelled flight was provided at about 11:30 p.m. and the consumer was given only a paper with information with the phone number where to call to arrange the next flight.
July 2018 –hotel booking
A consumer from Lithuania booked a hotel room in Malta for 11 nights, however due to health issues he could not check in on the scheduled date, but did some days later.
January 2018 – no money refund for the returned faulty shoes
A consumer from Lithuania ordered shoes online from a seller registered in Latvia. When the consumer received the shoes, she noticed that they are faulty. She filled return form and send back to the seller together with the faulty shoes.
October 2017 - Compensation for the damaged parcel
A consumer from Lithuania ordered parcel shipping service from a company registered in Netherlands. Parcel had be to delivered from Portugal to Lithuania, but did not reach its destination and was returned damaged to the sender‘s address in Portugal.
July 2017 – mixed shoes
A consumer from Lithuania during her trip in Poland purchased 3 pairs of shoes. The seller put the chosen shoes to boxes, the consumer paid and returned back home. Only when she came back home to Lithuania, she noticed that the shoes in one box are different.
April 2017 – compensation for the night in Rome because train delay
A consumer from Lithuania during her trip in Italy at Perugia train station purchased train tickets Perugia-Rome-Aversa. Connection at Rome was 20 minutes. The train from Perugia to Rome was late about 45 minutes and the consumer missed the last train to Aversa. The consumer had to spend a night in Rome.
January 2017 – checked baggage
A consumer from Lithuania booked a flight from the intermediary’s website from Amsterdam to Zagreb and back with one piece of checked baggage. The consumer got booking confirmation that the booking is successful and payment is received.
September 2016 – subscription of the magazines
A consumer from Lithuania ordered an annual subscription of two magazines for children for her daughter from the service provider registered in France. Couple magazines the consumer received on time, but after that started not receiving any.
May 2018 – unsuccessful return of the ordered goods
A consumer from Lithuania purchased kids clothing online from a seller based in Italy. The consumer received the ordered items and some of them did not fit. The consumer turned to the seller and wanted to use the right of withdrawal.
December 2017 - Double payment for winter tyres
A consumer from Lithuania booked a car by internet from a car rental company registered in Italy. Winter tires were included in the price, but after the rental period the consumer noticed that additional charge from his credit card for the winter tires was withdrawn by the car rental company.

September 2017 – illegaly charged administration fee
A consumer from Lithuania concluded a car rental agreement with a service provider in Italy. The rented car was returned in time and the representative of the service provider signed that the car was returned without damages. After more than half a year the consumer checked her bank account and noticed that the car rental company charged her 42,70 EUR.
June 2017 – too high fee for the late return of the rented car
A consumer from Lithuania rented a car with additional insurance from a car rental company in Italy. Due to the accident on the road the consumer returned the rented car about 1.5 hours later than stated in the rental agreement.
March 2017 – mixed orders
A consumer from Lithuania ordered 3 pairs of trousers and a coat from a seller registered in Spain. When the consumer received the package she was unpleasantly surprised – she received an order from another consumer from Lithuania (there were two stickers on package).
December 2016 – compensation for the delayed and lost baggage
A consumer from Lithuania had a flight from Vilnius to London to attend her sister’s wedding. When the consumer arrived to London she did not receive her checked baggage. There were all clothes and presents for her sister’s wedding. The consumer filled special document (PIR) at the airport.
Signed cooperation agreement with Lithuania Business College
The European Consumer Centre has signed a cooperation agreement with the Lithuanian College of Business. More information can be found here
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