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The European Commission have put together a website on coronavirus. It includes some really useful information and as it's an official website of the EU, you know you can trust the information!

In 2020 ECC-Net celebrates 15 th anniversary!

Another German airline is bankrupted. On 04.02.2019 the airline filed for bankruptcy at the district court of Berlin-Charlottenburg: https://www.berlin.de/gerichte/amtsgericht-charlottenburg/  According to Germania, package travellers can contact their travel agent to organise a substitute transport. Passengers who have booked directly with Germania do not have such a possibility. What those affected need to know.

Given the difficult situation due to the coronavirus threat and the current flight bans, the State Consumer Rights Protection Authority provides key information on consumer rights in the event of cancellation of travels.

Going to the Tokyo 2020 Olympic Games? The National Consumer Affairs Center of Japan has set up a consumer helpline to help with consumer rights issues.

On 4 January 2019 Vilnius County Court initiated the enterprise bankruptcy proceedings against SMALL PLANET AIRLINES BUAB, company code 300659612, Address: J. Basanavičiaus g. 15, Vilnius, Lithuania). The Court decision became effective on 15 January 2019.

The Lithuanian government has announced a two-week nationwide quarantine to stop the spread of the coronavirus. You can reach European consumer centre in Lithuania by e-mail: ECCNET-LT@ec.europa.eu or tel. +370 5 265 0368.

What to do if you ended up in a trap?
If you have ordered samples or accepted an offer which has led to you being stuck in a subscription - please read the following checklist. (Short explanation: Subscription traps are offers on cheap products that lead to costly subscriptions for those who accept.)

A consumer from Lithuania purchased 11 tickets through the ticket seller to the event organized by event organizer registered in Latvia. The event was cancelled and the consumer turned to the ticket seller and event organizer for money refund.