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October 2017 - Compensation for the damaged parcel

A consumer from Lithuania ordered parcel shipping service from a company registered in Netherlands. Parcel had be to delivered from Portugal to Lithuania, but did not reach its destination and was returned damaged to the sender‘s address in Portugal. Things in the parcel were damaged and sloppy. The consumer contacted the service provider, but the problem was not solved in six months. Then the consumer turned to European Consumer Centre in Lithuania and asked for help to get 500 EUR compensation for the damaged parcel from the service provider. European Consumer Centre in Lithuania shared the complaint with the European Consumer Centre in Netherlands and they contacted the service provider. The service provider asked the consumer to provide the purchasing documents of the damaged items. Unfortunately, the consumer did not save them, but the service provider agreed to compensate the damage by estimating the weight of the parcel. Service provider agreed to pay 250 EUR compensation. Thanks to the cooperation of the Centres consumer received the compensation.
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