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November 2017 - the right of withdrawal

2017-12-01
A consumer from Latvia ordered a shaving machine online from a trader registered in Lithuania. When the consumer received the ordered shaving machine, he wanted to use the right of withdrawal – in 14 days to return the item and receive back the money. There was a problem, because there was no information on trader’s website how to return the item. The consumer sent several emails to the trader where he asked for information how to return the item and to which address. The consumer received no answer from the trader. The consumer turned to the European Consumer Centre in Latvia and the complaint was shared with the European Consumer Centre in Lithuania. Thanks to the cooperation of both Centres, the consumer could use the right of withdrawal – he returned the item and received back the money.  

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