November 2016 – compensation of the additional expenses in case of a cancelled flight

A consumer from Lithuania with her husband had a flight Vilnius-Venice-Brussels. Consumer’s flight from Brussels first was delayed and after that cancelled, because of bad weather conditions. Information about the cancelled flight was provided at about 11:30 p.m. and the consumer was given only a paper with information with the phone number where to call to arrange the next flight. The consumer called and agreed to have a flight the next day. The consumer was not provided with meals, hotel and transportation to the hotel and had to arrange it by herself. After the flight the consumer turned to the air carrier in order to get compensation for the additionally suffered expenses. After the consumer did not get any answer from the air carrier, she turned to the European Consumer Centre in Lithuania. The complaint was shared with the European Consumer Centre in Belgium and thanks to the cooperation of both centers, the air carrier compensated consumer’s expenses for the hotel and transportation.