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May 2018 – unsuccessful return of the ordered goods

A consumer from Lithuania purchased kids clothing online from a seller based in Italy. The consumer received the ordered items and some of them did not fit. The consumer turned to the seller and wanted to use the right of withdrawal. She received automatic answer and the seller received her request and courier will be sent to pick up the items. After a week when no courier showed up, the consumer turned again to the seller, but this time she received no answer. After couple unsuccessful tries, she turned to European Consumer Centre in Lithuania and the complaint was shared with the European Consumer Centre in Italy. Thanks to the cooperation of both centres, the seller sent the courier to take the items from the consumer and refunded the money.
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