May 2017 – money refund for the faulty suitcase

A consumer from Lithuania purchased a suitcase in a store in Denmark. The suitcase broke down during his first trip while leaving the ship. The consumer turned with a complaint to the trader registered in Denmark, but got no answer. The consumer could not solve the dispute with the trader by himself and turned to the European Consumer Centre in Lithuania. The complaint was shared with the European Consumer Centre in Denmark, which turned to the trader and got a proposal to refund the money if the consumer delivers the suitcase to the trader’s store. The consumer sent the broken suitcase and the trader refunded the money. Thanks to the cooperation of both centers, the consumer received money refund for the broken suitcase.