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January 2018 – no money refund for the returned faulty shoes

A consumer from Lithuania ordered shoes online from a seller registered in Latvia. When the consumer received the shoes, she noticed that they are faulty. She filled return form and send back to the seller together with the faulty shoes. The seller received the shoes and had to refund the money in 14 days. The consumer did not receive money refund and couple times turned to the seller, but received only apologies and promises to refund the money. After more than two months the money was still not refunded and the consumer turned to the European Consumer Centre in Lithuania and asked for help. European Consumer Centre in Lithuania shared the complaint with the European Consumer Centre in Latvia, which contacted the seller. Thanks to the cooperation of the Centres consumer received money refund for the faulty shoes.
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