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December 2017 - Double payment for winter tyres

A consumer from Lithuania booked a car by internet from a car rental company registered in Italy. Winter tires were included in the price, but after the rental period the consumer noticed that additional charge from his credit card for the winter tires was withdrawn by the car rental company. The consumer contacted the car rental company asking to refund the money for the winter tires as he already paid for them in advance while booking a car. As the consumer could not reach agreement with the car rental company for the refund, so he turned to European Consumer Centre in Lithuania and the complaint was shared with the European Consumer Centre in Italy. Thanks to the cooperation of both centres, the car rental company admitted their mistake and refunded the consumer additionaly charged amount for the winter tires.
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