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There is free movement of goods and services in the EU. The supply of goods and services has been increasing, and more people travel abroad, distance selling becomes more widely used. The number of Lithuanian citizens buying goods and services abroad is constantly increasing, and more foreign people make their purchases or use services in Lithuania.
Consumers’ rights are concurrent to the Human rights. One of the most important values declared by the EU is to protect consumers’ rights and to raise the welfare of people. Consumer Education Centres operating across Europe aim to protect individuals when the goods or services they have purchased cross-border are not of satisfactory quality.
Examples: you’ve bought a video camera while being on holiday, and it proved to be faulty; or you have booked the trip including hotel and on your arrival you turned out to be accommodated in an inferior hotel to that was promised by your travel agency. In such or similar cases consumers should protect their right to get the goods of satisfactory quality and use the services that are provided in line with the contract.
European Consumer centre in Lithuania will help you to ensure and to protect your rights in the following ways:
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Inform you on your rights as a consumer and of possible ways of dealing with your dispute/ complaint;
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Provide you with free advice;
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Quickly collect extra information related to your dispute/ complaint;
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Introduce you with the key consumer related provisions laid down in the European and national legislation.
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Provide assistance in resolving a dispute/ complaint in collaboration with other ECCs operating across Europe;
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Provide you with assistance in seeking redress for the losses incurred;
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Refer you to an appropriate institution when we are not able to resolve the dispute/ complaint;
The European Consumer Centre aims to:
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Spread the information on consumers’ rights;
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Provide consumers with information;
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Provide advice to the citizens of Lithuania when they have purchased faulty goods or services within the EU;
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Provide advice to the consumers from the EU member states when they have purchased faulty goods in Lithuania;
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Help consumers to resolve disputes under out-of-court settlement procedure;
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Provide information and advice on the Internet.
Who should address the European Consumer Centre for help?
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Citizens of Lithuania, when they have bought faulty goods or service in the EU member state.
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Citizens of the EU when they have bought faulty goods or services in Lithuania.
European Consumer Centres operate in 27 EU member state, as well in Norway and Iceland. They have formed a new network (ECC-Net) to advise citizens on their rights as consumers and to provide easy access to redress, particularly in cross-border cases.
All the services provided by the European Consumer Centre are free.
The European Consumer Centre in Lithuania has been established by the agreement of the European Commission and the National Consumer Rights Protection Board under the Ministry of Justice.
Contact European Consumer Centre
Weekdays 8 a.m. - 5 p.m.
Telephone in Lithuania (8 5) 2650368
Telephone (00370) 52650368.
Visiting address:
J. Basanavičiaus st. 20-11, Vilnius Map
LT 03224 Lithuania
E-mail info@ecc.lt
Web: www.ecc.lt
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