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July 2017 – mixed shoes
A consumer from Lithuania during her trip in Poland purchased 3 pairs of shoes. The seller put the chosen shoes to boxes, the consumer paid and returned back home. Only when she came back home to Lithuania, she noticed that the shoes in one box are different.
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February 2017 – deposit returned
A consumer from Lithuania saw an advertisement online that a seller based in Germany is selling a car. The consumer wanted the car and contacted the seller. They agreed about the price and 300 EUR deposit. When the consumer paid the deposit, he asked the seller to send him a contract and an invoice. The seller refused to send these documents stating that all documents will be provided to the consumer when he comes to pick up the car.
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June 2017 – too high fee for the late return of the rented car
A consumer from Lithuania rented a car with additional insurance from a car rental company in Italy. Due to the accident on the road the consumer returned the rented car about 1.5 hours later than stated in the rental agreement.
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April 2017 – compensation for the night in Rome because train delay
A consumer from Lithuania during her trip in Italy at Perugia train station purchased train tickets Perugia-Rome-Aversa. Connection at Rome was 20 minutes. The train from Perugia to Rome was late about 45 minutes and the consumer missed the last train to Aversa. The consumer had to spend a night in Rome.
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January 2017 – checked baggage
A consumer from Lithuania booked a flight from the intermediary’s website from Amsterdam to Zagreb and back with one piece of checked baggage. The consumer got booking confirmation that the booking is successful and payment is received.
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May 2017 – money refund for the faulty suitcase
A consumer from Lithuania purchased a suitcase in a store in Denmark. The suitcase broke down during his first trip while leaving the ship. The consumer turned with a complaint to the trader registered in Denmark, but got no answer.
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March 2017 – mixed orders
A consumer from Lithuania ordered 3 pairs of trousers and a coat from a seller registered in Spain. When the consumer received the package she was unpleasantly surprised – she received an order from another consumer from Lithuania (there were two stickers on package).
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Fraudulent ticket inspectors at Berlin S-Bahn?
Ticket inspectors of a company working on behalf of the Deutsche Bahn AG should have deceived passengers using the S-Bahn (suburban train) at Berlin.
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