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The European Consumer Centre Network (ECC-Net) is an EU-wide network co-funded by the European Commission and the Member States. There is a European Consumer Centre in all 28 EU countries, as well as in Norway and Iceland, so you can get help and advice at home, for problems experienced abroad.

ECC-Net offers a free and confidential service and helps to find solutions to cross-border shopping problems. ECC-Net can offer advice on your consumer rights, can contact a trader in another European country on your behalf and can direct you to a dispute resolution scheme or propose other solutions if required.

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