What kind of assistance provided by the European Consumer Centre?

We are ready to help everybody who bought faulty goods or services for their own purposes in the European Union! We are ready to help you when you as a consumer - resident of Lithuania, have bought faulty goods or services in the EU member state (or Norway and Iceland), and residents of the EU (or Norway and Iceland), when they have bought faulty goods or services in Lithuania, to resolve their problems.

Air passengers' rights: 

  • delayed, cancelled flights; 
  • denied boardinng; 
  • lost, damaged or delayed luggage;

Goods or services bought online or visiting foreign country.

Car rental.

Unfair commercial practice and unfair contracts.

When residents of Lithuania buy goods and services from Lithuanian traders. 

We do not handle specific complaints regarding:

  • Food products;
  • Construction services;
  • Immovable property;
  • Pharmaceutical products;
  • Financial services;
  • Insurance;
  • Medical services.


Western Union Refunds after fraud
Consumers who lost money to a scammer using Western Union during the period January 1, 2004 and January 19, 2017, can now file a claim to apply for a refund.
November 2017 - the right of withdrawal
A consumer from Latvia ordered a shaving machine online from a trader registered in Lithuania. When the consumer received the ordered shaving machine, he wanted to use the right of withdrawal – in 14 days to return the item and receive back the money.

January 2018 – no money refund for the returned faulty shoes
A consumer from Lithuania ordered shoes online from a seller registered in Latvia. When the consumer received the shoes, she noticed that they are faulty. She filled return form and send back to the seller together with the faulty shoes.
October 2017 - Compensation for the damaged parcel
A consumer from Lithuania ordered parcel shipping service from a company registered in Netherlands. Parcel had be to delivered from Portugal to Lithuania, but did not reach its destination and was returned damaged to the sender‘s address in Portugal.
December 2017 - Double payment for winter tyres
A consumer from Lithuania booked a car by internet from a car rental company registered in Italy. Winter tires were included in the price, but after the rental period the consumer noticed that additional charge from his credit card for the winter tires was withdrawn by the car rental company.

September 2017 – illegaly charged administration fee
A consumer from Lithuania concluded a car rental agreement with a service provider in Italy. The rented car was returned in time and the representative of the service provider signed that the car was returned without damages. After more than half a year the consumer checked her bank account and noticed that the car rental company charged her 42,70 EUR.
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