What kind of assistance provided by the European Consumer Centre?


We are ready to help everybody who bought faulty goods or services for their own purposes in the European Union! We are ready to help you when you as a consumer - resident of Lithuania, have bought faulty goods or services in the EU member state (or Norway and Iceland), and residents of the EU (or Norway and Iceland), when they have bought faulty goods or services in Lithuania, to resolve their problems.

Air passengers' rights: 

  • delayed, cancelled flights; 
  • denied boardinng; 
  • lost, damaged or delayed luggage;

Goods or services bought online or visiting foreign country.

Car rental.

Unfair commercial practice and unfair contracts.


When residents of Lithuania buy goods and services from Lithuanian traders. 

We do not handle specific complaints regarding:

  • Food products;
  • Construction services;
  • Immovable property;
  • Pharmaceutical products;
  • Financial services;
  • Insurance;
  • Medical services.

News


October 2017 - Compensation for the damaged parcel
A consumer from Lithuania ordered parcel shipping service from a company registered in Netherlands. Parcel had be to delivered from Portugal to Lithuania, but did not reach its destination and was returned damaged to the sender‘s address in Portugal.
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July 2017 – mixed shoes
A consumer from Lithuania during her trip in Poland purchased 3 pairs of shoes. The seller put the chosen shoes to boxes, the consumer paid and returned back home. Only when she came back home to Lithuania, she noticed that the shoes in one box are different.
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September 2017 – illegaly charged administration fee
A consumer from Lithuania concluded a car rental agreement with a service provider in Italy. The rented car was returned in time and the representative of the service provider signed that the car was returned without damages. After more than half a year the consumer checked her bank account and noticed that the car rental company charged her 42,70 EUR.
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June 2017 – too high fee for the late return of the rented car
A consumer from Lithuania rented a car with additional insurance from a car rental company in Italy. Due to the accident on the road the consumer returned the rented car about 1.5 hours later than stated in the rental agreement.
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August 2017 – a baggage damaged during the flight
A registered baggage of a consumer from Lithuania was damaged during a flight from London to Vilnius. When the consumer took her baggage at Vilnius airport, she filled Property Irregularity Report, where it was stated that the baggage is damaged irreparably.
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May 2017 – money refund for the faulty suitcase
A consumer from Lithuania purchased a suitcase in a store in Denmark. The suitcase broke down during his first trip while leaving the ship. The consumer turned with a complaint to the trader registered in Denmark, but got no answer.
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More news