What kind of assistance provided by the European Consumer Centre?

We are ready to help everybody who bought faulty goods or services for their own purposes in the European Union! We are ready to help you when you as a consumer - resident of Lithuania, have bought faulty goods or services in the EU member state (or Norway and Iceland), and residents of the EU (or Norway and Iceland), when they have bought faulty goods or services in Lithuania, to resolve their problems.

Air passengers' rights: 

  • delayed, cancelled flights; 
  • denied boardinng; 
  • lost, damaged or delayed luggage;

Goods or services bought online or visiting foreign country.

Car rental.

Unfair commercial practice and unfair contracts.

When residents of Lithuania buy goods and services from Lithuanian traders. 

We do not handle specific complaints regarding:

  • Food products;
  • Construction services;
  • Immovable property;
  • Pharmaceutical products;
  • Financial services;
  • Insurance;
  • Medical services.


July 2018 –hotel booking
A consumer from Lithuania booked a hotel room in Malta for 11 nights, however due to health issues he could not check in on the scheduled date, but did some days later.
Western Union Refunds after fraud
Consumers who lost money to a scammer using Western Union during the period January 1, 2004 and January 19, 2017, can now file a claim to apply for a refund.
May 2018 – unsuccessful return of the ordered goods
A consumer from Lithuania purchased kids clothing online from a seller based in Italy. The consumer received the ordered items and some of them did not fit. The consumer turned to the seller and wanted to use the right of withdrawal.
January 2018 – no money refund for the returned faulty shoes
A consumer from Lithuania ordered shoes online from a seller registered in Latvia. When the consumer received the shoes, she noticed that they are faulty. She filled return form and send back to the seller together with the faulty shoes.
March 2018 – poor quality English language courses
A consumer from Lithuania saw an advertisement about English language courses for 79 EUR. It was advertised that if consumers are not satisfied with the courses they can ask for money refund.
December 2017 - Double payment for winter tyres
A consumer from Lithuania booked a car by internet from a car rental company registered in Italy. Winter tires were included in the price, but after the rental period the consumer noticed that additional charge from his credit card for the winter tires was withdrawn by the car rental company.

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