ECC-Net 10 years anniversary

Celebrating 10 years with ECC-Net!

2015 marks the 10 years anniversary of the network of European Consumer Centres (the ECC-Net) established in all 28 Member States of the European Union, Norway and Iceland and co-funded by the EU consumer programme.

Services of ECC-Net

European Consumer Centre handles complaints for free

We are ready to help everybody who bought faulty goods or services for their own purposes in the European Union! The complaints in the Centres are handled in peaceful manner, the decisions taken do not have binding effect.

About ECC-Net

The European Consumer Centre Network (ECC-Net) is made up of centres in 30 countries (28 EU Member States, Norway and Iceland). It is co-financed by the Justice and Consumers Directorate-General of the European Commission (DG JUST) and by each of the participating states. The aim of the network is to increase consumer confidence in the European internal market by providing consumers with information on their rights under European consumer legislation, and by giving advice and assistance in the resolution of their individual cross-border complaints.

ECC-Net Lithuania

European Consumer Centre in Lithuania was established in 2005.

We are ready to help you when you as a consumer - resident of Lithuania, have bought faulty goods or services in the EU member state (or Norway and Iceland), and residents of the EU (or Norway and Iceland), when they have bought faulty goods or services in Lithuania, to resolve their problems.

ECC-Net 10 years anniversary
Services of ECC-Net
About ECC-Net
ECC-Net Lithuania
How ECC helped consumers
Case of the month

A consumer from Lithuania chose a car from the seller’s website. The consumer contacted the seller, which was registered in Belgium. The seller confirmed that the car is in the condition as indicated in the advertisement and has no more defects, except couple minor scratches. The consumer paid 200 Eur prepayment and the seller agreed that the rest of the sum will be paid by the driver who will come to pick up the car. Read more...
Random case

It is more useful to register for the flight on the internet when flying with budget airlines. When registration is done in the airport, passenger must pay extra. The consumer tried to register online before the flight from London to Vilnius, however due to some reasons, the system showed errors. Read more...
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Have you faced any problems with car rental?
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ECC-Net in other countries