ECC-Net 10 years anniversary

Celebrating 10 years with ECC-Net!

2015 marks the 10 years anniversary of the network of European Consumer Centres (the ECC-Net) established in all 28 Member States of the European Union, Norway and Iceland and co-funded by the EU consumer programme.

Services of ECC-Net

European Consumer Centre handles complaints for free

We are ready to help everybody who bought faulty goods or services for their own purposes in the European Union! The complaints in the Centres are handled in peaceful manner, the decisions taken do not have binding effect.

About ECC-Net

The European Consumer Centre Network (ECC-Net) is made up of centres in 30 countries (28 EU Member States, Norway and Iceland). It is co-financed by the Justice and Consumers Directorate-General of the European Commission (DG JUST) and by each of the participating states. The aim of the network is to increase consumer confidence in the European internal market by providing consumers with information on their rights under European consumer legislation, and by giving advice and assistance in the resolution of their individual cross-border complaints.

ECC-Net Lithuania

European Consumer Centre in Lithuania was established in 2005.

We are ready to help you when you as a consumer - resident of Lithuania, have bought faulty goods or services in the EU member state (or Norway and Iceland), and residents of the EU (or Norway and Iceland), when they have bought faulty goods or services in Lithuania, to resolve their problems.

ECC-Net 10 years anniversary
Services of ECC-Net
About ECC-Net
ECC-Net Lithuania
How ECC helped consumers
Case of the month

A consumer from Lithuania booked a car by internet from a car rental company in Italy. According to the rental agreement winter chains were included. At night when the consumer was driving a rented car on the mountain road it was snowing and the road was covered with snow. As the car was fitted with summer tires, he could not continue the journey. Read more...
June 2012 - Undelivered Good, Bought Online
Random case

Latvian consumer bought sneakers from the internet shop in Lithuania, but did not receive them. The consumer wrote a claim to the trader with request to deliver the ordered good. Trader offered refund but later refused to communicate at all. Read more...
Cases' Archive
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Question of the month
Have you faced any problems with car rental?
ECC-Net in other countries